This privacy policy describes how www.billierosecandles.co.uk collects, uses, and discloses your personal information when you visit or make a purchase from the Site. We use your personal information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfilment of your order, and keeping you up to date on new products, services, and offers.

The type of personal information we collect:

• Name and contact details
• Payment details
• Browsing and purchase behavior
• Device and browser information
• IP address and location data

How we collect personal information:

The personal information we collect is provided to us directly by you when you place an order, create an account, or browse our website. We also collect information automatically through cookies and tracking technologies.

How we share your information:

We share your information with trusted third-party service providers to help us operate our business, process orders, and improve your shopping experience:

Payment Processing: We share payment information with secure payment processors (such as Shopify Payments) to complete your transactions. Your payment details are encrypted and handled securely.

Marketing and Advertising: We use third-party advertising platforms including Meta (Facebook and Instagram) and TikTok to deliver personalised ads, measure campaign performance, and understand how customers interact with our website and products. These platforms use cookies and tracking pixels to collect information such as:

• Pages you visit on our website
• Products you view or add to your cart
• Purchase history
• Device and browser information
• IP address and general location

This data helps us show you relevant products and improve your shopping experience. You can opt out of personalised advertising through your browser settings, our cookie banner, or the privacy settings on Meta and TikTok.

Analytics and Website Optimization: We use analytics tools to understand how visitors use our website, which helps us improve our products and services.

Order Fulfillment: We share your name, address, and order details with shipping carriers and fulfillment partners to deliver your products.

Legal Requirements: We may disclose your information if required by law or to protect our rights and safety.

Under the General Data Protection Regulation (GDPR), the lawful basis we rely on for processing this information is your consent. You are able to remove your consent at any time. You can do this by contacting hello@billierosecandles.co.uk

How we store your personal information:

Your information is securely stored on our secure website.

Your data protection rights:

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Cookies:

This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, some personal information may be stored by us for use by third parties. A cookie is a small amount of information that's downloaded to your computer or device when you visit our Site. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don't have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it's their first time visiting or if they are a frequent visitor.

If you have any concerns about our use of your personal information, you can make a complaint to us at hello@billierosecandles.co.uk